Frequently Asked Questions
Design and production
Where do you design and produce your furniture?
We design and produce our furniture in Barrie, Ontario, Canada. It allows us to provide original designs with maximum quality control and optimized energy consumption and waste management. Acht Studio’s uniqee, state-of-the-art design studio and wood shop was established in 2019 and is now proudly recognized by Ontario Made, a program that celebrates products manufactured right here in Ontario.
Do you work with interior designers, architects, or decorators?
We love working with interior designers and others within the trade – in fact it is the majority of our work. We take pride in bringing their creative visions to life through custom-crafted furniture pieces.
A 10% discount on labour costs is available to all qualified companies within the trade.
What's your process like?
We start by listening. Consultation shapes everything. Then sketches become renderings you can see and feel before we build. You’re part of every decision until your furniture is ready to install. Read more about our process
How long does a project take?
Most projects run between eight and sixteen weeks from consultation to installation. The timeline depends on complexity and material sourcing. We keep you informed at every stage.
Can you modify existing designs?
Absolutely. Our portfolio shows what’s possible, but every piece begins with your needs. We adapt, refine, and evolve designs to fit your vision and space perfectly.
Is it possible to visit your shop and meet the team?
We would love to meet you and give you a tour of our space. Send us a message or call us to schedule a visit.
Materials
What materials do you work with?
We source responsibly from suppliers who share our values. Walnut, white oak, reclaimed wood, and other premium materials form the foundation of our work. We have access to nearly any wood species imaginable, but we prioritize domestic hardwood options that can be sourced within Ontario for sustainability and environmental responsibility. We prioritize hardwood to ensure the highest quality and durability in every piece.
As a proud partner of Ontario Wood, we are commited to use domestic options first for sustainability and environmental responsibility. Each piece is chosen for durability and character.
Can you incorporate materials other than wood into a project?
Yes. Our founder, Adam, and our craftspeople have a strong background in working with a wide range of materials. When needed, we also collaborate with trusted partners to bring more complex or mixed-material designs to life.
We can incorporate metals, glass, stone, electronics, and more.
Shipping
How soon will I get my order?
We are generally booked out at least 3 months in advance. Project order is based on the order in which we receive the deposit. While we can’t guarantee an exact delivery date as custom furniture is an art – we never truly know how long it may take us to finish – we will keep you updated and notify you when we are about to begin work your project.
I need my order faster than 3 months. Is it possible to expedite?
It is possible. We offer expedited production for a fee, depending on our current workload. Please let us know with details about your order and timeline, and we’ll let you know what’s possible.
How much does shipping cost?
When possible, we always like to deliver the products ourselves. It allows us to ensure proper handling of the product, in-home assembly, and a chance to meet our clients in person.
Our standard delivery rate for in-house delivery is $150 plus $2.50/km from our shop to the destination (one way base price for one piece of furniture). Each additional piece of furniture is $50. If a more complex install is required, pricing will be quoted per job.
For longer distances, we use a white glove delivery service. The items are carefully crated and picked up from our shop and delivered to the destination. In some cases, we can also offer white glove assembly. Shipping is quoted on a case-by-case basis, as each project and location is unique.
Assembly
Does the furniture come assembled?
Due to the size of most of our work, it generally needs to be transported in pieces. If we are able to deliver the piece, we will assemble on site. For pieces that require shipment, white glove assembly may be available in your location (see shipping for more information).
Where do you install furniture?
Most of our installations are in Toronto, Muskoka and across Ontario. We also facilitate installations in the United States (including New York and Miami) and across much of North America.
Warranty
What guarantees do you have on your products?
We offer a Limited Time Warranty.
Care
Do you have any maintenance advice?
We recommend cleaning your new pieces with no more than a damp rag. With the finishes we use, 99% of spills or messes will simply wipe right off. Please try to wipe liquid spills as soon as possible.
Over time, the finish may dull and you might want to refinish it. With the finishes we use, it is usually as simple as buffing on a new top coat. Please contact us when you would like to do this so we can recommend the exact product needed for your piece.
Great consideration has gone into our furniture designs to reduce the affects of warping, real wood products are hygroscopic in nature; they will readily absorb and expel moisture from the atmosphere. Ambient changes in temperature and humidity can cause expansion or contraction in wood products. We recommend to maintain a constant 35% – 45% interior humidity level to avoid any unwanted changes in the wood that could lead to cracking, splintering, warping and/or other defects.
BIM and 3D models
Can you create 3D/Revit models?
Yes. Adam, our founder, is an engineer by trade with experience in developing detailed 3D models and technical drawings. Whether starting from scratch with a new concept or producing shop drawings for existing designs, we can support your project needs. For Revit, we can provide the following formats: DWG, DXF, SKP and SAT.